HOW TO RETURN
Can we help you? Before deciding to return your product, let us see if we can help solve your problem. We’d really rather you enjoyed our product than send it back. Get in touch with us now on 02 8484 2085, whatever your issue.
Returns within 30 days.
We want you to be delighted with your purchase, but if you are not you can return it within 30 days of receipt as long as it complies with the following conditions.
You have the responsibility to take reasonable care of the goods whilst in your possession. We consider it reasonable for you to carefully open the box and examine the goods inside, but not to erect the goal.
We will refund the full price of the product you purchased, but not the original delivery price or the cost of returning the product to us.
We reserve the right to make a refurbishment charge (for breach of statutory duty to take reasonable care) for elements of the products that are returned in a damaged condition making them non-resalable. This will purely be the cost of fixing or replacing that element.
Your duty of care extends to ensuring that the goods are not damaged in transit, and so re-packing should be carefully undertaken.
If the return is a cancellation of the contract under the Distance Selling Regulations and so is communicated to us by email within 7 working days beginning with the day you received the product, then we will refund the full price of the product you purchased and the original delivery price, but you are required to pay the cost of returning it.
There’s a fault with your product.
We hope our product arrives with you in perfect condition. We quality check each net individually to ensure that there are no cuts, tears or breaks.
However if you believe there is a fault with the product, then please email a picture to us of what you believe the issue is.
We offer a 6 months guarantee; and if we agree there is a fault, you have the right to have it refunded, repaired or replaced, whichever we believe is the most appropriate.
We will refund the original cost of purchase and delivery, and your cost of returning.
You’ve been sent an incorrect product.
If you believe an incorrect item has been sent, then please email a picture to us of what you believe to be incorrect and we will refund your cost of return and send you a correct item.
If the correct item is then delivered and the incorrect item has not been returned, then you will be liable for the cost of this item.
How to send it back.
Before returning your product, you must email us advising of the issue, and we will issue a returns authorisation code. Please write this code on your new return shipment label (not on the box).
Our returns address is MP Sports, 224 The Entrance Rd, Erina NSW 2250
We will process your refund as soon as possible, and in any case, within 7 days following receipt back at our warehouse. We cannot refund if the product you sent does not arrive back at our warehouse, so ensure you keep the tracking code from your shipper.
If you have any questions then do please email us.